1. Introduction
Better Grout (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or use our services.
2. Information we collect
We collect information that you provide directly through our form, including your name, email, phone number, address, and details about your grout situation. We do not collect additional data such as cookies or IP addresses at this time.
3. Use of your Information
We use your information to:
• Respond to your requests for a quote and schedule an assessment.
• Communicate with you about our services and your project.
• Share information with our CRM system, Jobber, and other internal tools (e.g., Google Drive, Airtable).
• Improve our services through data analytics.
4. Sharing of your Information
We may share your information with subcontractors who assist with grout restoration services or with trusted partners who provide related services, with your consent. We also use third-party services like Google Analytics to understand site traffic.
5. Data retention
We retain your information as long as necessary to provide our services or as required by law. You can request to have your data deleted by contacting us at bettergrout@gmail.com.
6. Security
We use third-party providers such as Jobber, Google, Airtable, and Framer to store and process your data. Please refer to their privacy policies for information about their security measures.
7. Your rights
You have the right to request access to, update, or delete your personal information. To exercise these rights, please contact us at bettergrout@gmail.com with information that verifies your identity.
8. Geographic focus
Our services are intended for residents of North Carolina. We do not offer services outside this geographic area.
9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact us
If you have any questions about this Privacy Policy, please contact us at bettergrout@gmail.com.